CUSTOMER EXPERIENCE(CX)

Today’s sales and service organizations need to be 100% aligned around the customer. Having a single view of customers and accounts and their related sales, service, and marketing activities is a core requirement for any customer engagement solution.

With an integrated sales and services platform providing an enterprise wide view of customer data and knowledge, companies can deliver the most relevant information to drive alignment and effectiveness of their sales and service organization.

Oracle Engagement cloud enables companies to leverage AI and a full set of sales and service capabilities to build relationships, drive revenue and provide service to their customers.

  • Sales teams can gain real-time insight into their accounts and proactively drive opportunities with highest likelihood to convert to revenue.
  • Customer service associates can capture, manage, and share service issues related to accounts, contacts, and partners. Stakeholders across the company can analyse sales and service interactions, monitor SLA adherence, and leverage an accurate 360-degree view of customers. 

Our team at Srithi possesses deep technical expertise encompassing the entire breadth of cloud products – Engagement Cloud, Oracle Right Now, Oracle Field Service Cloud, Oracle Marketing Cloud and Oracle BI Cloud. Complemented with our domain expertise in Sales, Service and Field Service areas, we bring a strong capability to delivery end-to-end engagement solutions driven by business processes and needs.