Our trainers are long time consultants of the product, and come with industry experience in the subject. Since technology does not remain a core forte of the geeks, we have designed our training in such a way that every stakeholder can contribute to the cause.
Our training is categorized into three segments:
- Overview of the product: targeted towards Business User, Management and new entrant to CRM. It covers
- Overview of the product
- How to derive value from the product
- Overview of data
- How your security can be maintained
- Overview of out of box reports
- Small UI level configuration changes
- Data handling: targeted towards personnel who need to understand the data to be fed in or move out of Siebel
- Overview of data model in Siebel
- How to load data – basic
- How to retrieve data – basic
- Siebel/Oracle best practices in data management
- Detailed training on Siebel
- Primarily aimed for technical support team and developers
- 2-week version, 3-week version, 4-week version with increased depth in knowledge
- Comes with a prerequisite of having IT background (basic understanding of any programming language)
Apart from this, we also provide training on a specific feature in Siebel and answer technical queries. Cost of this varies with time and agreed Service Level Agreement on responses/solutions/accesses provided