UX AND CX
User Experience (UX) is all about the interaction between the users and your products or services and the overall experience users get from that interaction. We usually measure UX with metrics such as time to complete a task, clicks to completion, success rate, abandonment rate, etc.
Customer experience (CX) is reflected in the quality of interactions a customer has with your brand. We can measure customer experience by looking at a customer’s overall experience and likelihood to continue to interact with and recommend your brand to others. So, CX encompasses UX and contains aspects that go outside of the product or service.
Srithi brings Unique expertise in UX innovation that blends Siebel Open UI with modern UI technologies.
Solution/Solution Approach:
- Siebel Open-UI innovations and UX design practice
- Great UX is a key enabler for great CX
- Remarkable look-n-feel that drives ‘User Delight’
- Efficient and Effective User interactions that ‘Drive Results’
- Srithi’s approach towards UX transformation focuses on Optimal information organization that drives ‘Insight to Action’
Add-ons:
- Design-led Engineering approach
- Siebel repository configuration
- Web Development Expertise: Web 3.0, HTML5, jquery, javascript, angular.js, css3, responsive web design, bootstrap, handlebar
